Last Updated: April 21, 2026
At Ensure Path Lab, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, age, gender, date of birth, phone number, email address, and residential address.
- Medical Information: Test results, medical history, prescriptions, and health-related data necessary for providing diagnostic services.
- Payment Information: Billing address, payment method details (processed securely through third-party payment gateways).
- Technical Information: IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your test bookings and provide diagnostic services.
- To communicate test results, reports, and appointment reminders via SMS, WhatsApp, or email.
- To maintain accurate medical records and provide follow-up care.
- To process payments and issue invoices.
- To improve our services and customer experience.
- To comply with legal and regulatory requirements.
- To send promotional offers and health tips (only with your consent).
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Healthcare Providers: When referred by or reporting to your treating physician.
- With Service Providers: Third-party vendors who assist in payment processing, SMS/WhatsApp notifications, and IT support (under strict confidentiality agreements).
- Legal Requirements: When required by law, court order, or government authorities.
- With Your Consent: When you explicitly authorize us to share your information.
4. Data Security
We implement industry-standard security measures to protect your information:
- Secure Socket Layer (SSL) encryption for all data transmissions.
- Restricted access to personal data on a need-to-know basis.
- Regular security audits and vulnerability assessments.
- Secure storage of physical and digital records.
- Employee training on data protection and confidentiality.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data we hold.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Opt-out: Unsubscribe from promotional communications at any time.
- Portability: Request your data in a structured, machine-readable format.
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us understand website usage patterns and improve our services. You can control cookie settings through your browser preferences.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. For minors, a parent or guardian must provide consent and accompany them for sample collection.
9. Data Retention
We retain your personal and medical information for as long as necessary to provide our services and comply with legal requirements. Medical records are retained as per applicable healthcare regulations.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.